Review

  • Question 1 - What are the two types of customer driven quality? A. Proactive and Preventative B. Proactive and Planned C. Reactive and Planned D. Reactive and Preventative Show Answer Category: 1-G C. These two types do not guarantee customer satisfaction, but have been successful in improving quality. Question 2 >> Fun Fact According to the ASQ fact ... Read more
  • Question 2 - When conducting a quality audit, which is a key factor to assure that the audit is efficient? A. Proper planning B. Proper budget C. Extra personnel D. Manager approval Show Answer Category: 2-D A. The client’s scope, depth, and time frame should all be taken into consideration when planning. > Learning Moment Kanban – A ... Read more
  • Question 3 - These are features that describe the fit and function of a product or process and aid in differentiating between items of a given sample or population A. Quality tolerances B. Quality audit C. Quality assumptions D. Quality characteristics Show Answer Category: 3-A D. Quality characteristics allow you to compare items with a standard. > Learning ... Read more
  • Question 4 - Which of these answers would best describe what manufacturers would be exposed to without product traceability? A. Acceptable risk B. Unacceptable risk C. Quality audits D. Quality failure Show Answer Category: 4-B-1 B. Unacceptable risk – Not only is the product marking important, but also the record-keeping system that stores and retrieves the data. > ... Read more
  • Question 5 - Which defect is not likely to reduce the usability of the product for its intended purpose? A. Minor defect B. Critical defect C. Major defect D. Common defect Show Answer Category: 4-C-2 A. Minor defect – AQL level for minor defects generally range from 1.5%-2.5%. > Fun Fact Between January 2015 and March 2016, the ... Read more
  • Question 6 - If you are taking a set of measurements, using an identical process each time, you are verifying what? A. Accuracy B. Precision C. Sensitivity D. Readability Show Answer Category: 4-E-2 B. Precision – This concept applies to a set of measurements, not to a single measurement. > Learning Moment DMAIC is a data-driven quality strategy ... Read more
  • Question 7 - Which chart plays an integral role in gauge R&R? A. Bubble chart B. Funnel chart C. Area charts D. Control chart Show Answer Category: 4-F-2 D. Control chart – Control charts display information about gauge capability. > Learning Moment Accuracy is how close measurements are to the true value. Accuracy is a measure of the ... Read more
  • Question 8 - This is used to show the relationship between two, three or four groups of information. A. Matrix diagram B. Force field analysis C. Affinity diagram D. Prioritization matrices Show Answer Category: 5-B-3 A. Matrix diagram – It also can give information about the relationship, such as its strength, the roles played by various individuals or ... Read more
  • Question 9 - This cycle was developed by Schwhart and is an effective improvement technique. A. PCAD B. PDCA C. PADC D. PACD Show Answer Category: 5-C B. PDCA – PDCA stands for plan-do-check-act. May also be known as PDSA, Shewhart Cycle or Deming Cycle. > Learning Moment Qualitative data is data that is textual or non-numerical. The ... Read more
  • Question 10 - Which of the following lean tools is not defined in the CQE BoK? A. 5S B. Kanban C. Waste D. Poka-Yoke Show Answer Category: 5-D-3 D. Poka-Yoke – This is the use of any automatic device or method that either makes it impossible for an error to occur or makes the error immediately obvious once ... Read more
  • Question 11 - When reviewing data, which of these would represent the measure of central tendency? A. Median B. Mode C. Mean D. Mind Show Answer Category: 6-A-6 C. Mean – This is the arithmetic average of all measurements in a data set. > Learning Moment Kaizen is a strategy where an organization strives for continuous improvement through ... Read more
  • Question 12 - Who coined the term “total quality control”? A. Feigenbaum B. Deming C. Ishikawa D. Shewhart Show Answer Category: History of Quality A. Feigenbaum – Total quality control (TQC) is a system that integrates quality development, maintenance and improvement of the parts of an organization. It helps an organization economically manufacture its product and deliver its ... Read more
  • Question 13 - A quality engineer may have to do all of the following, except which? A. Ensure project expectations are clear. B. Evaluate outcomes of the project. C. Keeping management informed of the progress of the project. D. Determine only the important members of the team, and only deal with them. Show Answer Category: 1-D-2 D. Determine ... Read more
  • Question 14 - A technique teams use to generate ideas on a particular subject. Each person on the team is asked to think creatively and write down as many ideas as possible. A. Brainstorming B. Meeting C. Crashing D. Balancing Show Answer Category: 1-E-2 A. Brainstorming – No ideas are discussed or reviewed until after the brainstorming session ... Read more
  • Question 15 - All of the planned and systematic activities implemented within the quality system that can be demonstrated to provide confidence that a product or service will fulfill requirements for quality. A. Quality posting B. Quality assurance C. Quality policy D. Quality message Show Answer Category: 2-A-2 B. Quality assurance – Often, however, “quality assurance” and “quality ... Read more
  • Question 16 - Which of the following is the most appropriate tool for studying process change over time? A. Infinity diagram B. Control chart C. Ishikawa diagram D. Cause-and-effect diagram Show Answer Category: 5-A-5 B. Control chart – The control chart is used to study a process over time to determine if a process in a state of ... Read more
  • Question 17 - What type of probability distribution has the characteristics of taking on any value between two specified values? A. Discrete distribution B. Limited distribution C. Controlled distribution D. Continuous distribution Show Answer Category: 6-C D. Continuous distribution – There are 2 types of probability distributes, continuous and discrete. Continuous distribution is when the data being measured ... Read more
  • Question 18 - Which of the following is not part of one of W. Edwards Deming’s 14 points? A. Cease relying on mass inspection B. Institute training on the job C. Drive out fear D. Slogans need to set high expectations Show Answer Category: D. Slogans need to set high expectations. Deming’s 10th point states to not set ... Read more
  • Question 19 - Using automated gauging will help to do what? A. Automatically calibrate testing equipment B. Help to design the manufacturing process C. Improve precision, and reduce cost D. Reduce initial cost of inspection Show Answer Category: C. Improve precision, and reduce cost. – Using automated gauges will help to reduce human error. > Learning Moment Geometric ... Read more
  • Question 20 - You are a QE comparing two samples. How do you know if a paired comparison test should be used? A. When you are unable to find any logical relationship between the samples. B. When you find a common characteristic within the samples and you believe that they are dependent C. If you are unable to ... Read more
  • Question 21 - What is the primary role of a facilitator within a team? A. SME B. Draw out insight C. Liaison D. Manager Show Answer Category: B. Draw out insight – A facilitator often helps team members understand their common objectives. > Learning Moment Metrology is the science of measurement. There are 3 types of metrology; Industrial, ... Read more
  • Question 22 - Which is not a good strategy to minimize errors during data collection. A. Use multiple points of data entry B. Develop a data collection plan C. Provide training for the data collector D. Develop and adhere to a calibration schedule of equipment Show Answer Category: 5-A-3 Quantitative Methods and Tools A. Use multiple points of ... Read more
  • Question 23 - Who is responsible for making the determination on what corrective action is to be taken after nonconforming parts are discovered. A. Engineering B. Quality assurance C. The material review board D. Area supervisors Show Answer Category: 4-B-4 Product and Process Control C. The material review board. The MRB is a group of individuals that have ... Read more
  • Question 24 - The person or group responsible for initiating an Audit is the A. The client B. The auditor C. The auditee D. The quality control system Show Answer Category: 2-D-2 The Quality System A. The client. The client initiates the audit, the auditor conducts an unbiased audit, and the auditee accommodates the audit. > Learning Moment ... Read more
  • Question 25 - What are the three elements of the quality system? A. Design, production, and delivery B. Design, data collection, and data analysis C. Planning, executing, and monitoring D. Planning, control, and improvement Show Answer Category: 2-A The Quality System D. Planning, control, and improvement. The three elements of the quality system are planning, control, and improvement. ... Read more
  • Question 26 - Which of the following will help sequentially define, organize, and manage activities during time schedule planning? A. Cause and effect diagram B. Activity network diagram C. Flow diagram D. Fish bone diagram Show Answer Category: 5-B-7 Continuous Improvement B. The activity network diagram is a diagram that depicts activities in sequence and estimates of the ... Read more
  • Question 27 - A tool used in Lean called Standard Work states that A. All processes should be performed the same way B. Quality should have the standard in all processes C. All activities should have standard procedures D. Each activities should be performed the same way every time Show Answer Category: 5-D-6 Continuous Improvement D. Standard Work ... Read more
  • Question 28 - Which relationship is used to relate two or more variables? A. Simple linear correlation B. Linear regression C. Multiple linear regression D. Time series analysis Show Answer Category: 6-E-2 Quantitative Methods and Tools B. Simple linear correlation relates exactly 2 variables, while linear regression can relate 2 or more variables. > Fun Fact $125 million ... Read more
  • Question 29 - Which quality theorist introduced the concept of the control chart? A. Walter A Shewart B. W Edwards Deming C. Joseph M Juran D. Kaoru Ishikawa Show Answer Category: 6-F-5 Quantitative Methods and Tools A. Walter A Stewhart introduced the concept of the control chart in the 1920’s. << Question 28 Question 30 >> Learning Moment ... Read more
  • Question 30 - Who would be responsible for reporting a product that is nonconforming? A. Manufacturing Engineering B. Qualtiy Engineering C. Quality Management D. All employees Show Answer Category: 4-B-1 Quantitative Methods and Tools D. All employees – It is everyone’s job to report a nonconforming product when is found.
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