Question 3

These are features that describe the fit and function of a product or process and aid in differentiating between items of a given sample or population
A. Quality tolerances
B. Quality audit
C. Quality assumptions
D. Quality characteristics

Learning Moment
Total quality management (TQM) is a way of doing business that satifisies the customer through long term development of the organization.
The key point to TQM is continual improvements of business practices in all levels of the organization. A strong level of focus is put on continous improvement, communication, fact-based decision making, complete involvement, and accountability.